At Roadwest Automotive Engine & Gearbox, we value your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

When you interact with us, we may collect the following information:

Personal Information

• Full name
• Telephone number
• Email address
• Billing address
• Delivery address
• Company name (where applicable)

Transaction Information

• Products ordered
• Order history
• Payment confirmation details
• Delivery instructions

Technical Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Arrange deliveries and logistics
• Communicate order updates and customer support information
• Verify payments and reduce fraud
• Respond to enquiries and warranty claims
• Improve our products, services, and website functionality
• Comply with legal and regulatory obligations

3. Sharing of Information

Roadwest Automotive Engine & Gearbox does not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary, including:

• Courier and transport companies for deliveries
• Payment service providers
• IT and website service providers
• Government or regulatory authorities where required by law

All service providers are expected to handle your information securely and confidentially.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration
• Accidental disclosure

While we take appropriate precautions, no online transmission or storage system can be guaranteed to be completely secure.

5. Cookies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze visitor traffic
• Enhance your browsing experience

You may disable cookies through your browser settings, although some website features may not function properly.

6. Retention of Information

We retain personal information only for as long as necessary to:

• Complete transactions
• Maintain business records
• Meet legal and tax obligations
• Resolve disputes
• Enforce our agreements

Once no longer required, information is securely deleted or anonymized where appropriate.

7. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal data
• Object to specific processing activities
• Withdraw consent where processing is based on consent

Requests may be submitted through our customer support channels.

8. Third-Party Websites

Our website or communications may contain links to external websites. Roadwest Automotive Engine & Gearbox is not responsible for the privacy practices or content of third-party websites, and users access them at their own risk.

9. Children’s Privacy

Our products and services are intended for individuals who are legally able to enter into binding contracts. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices or legal requirements.

The latest version will be published on our website and will take effect immediately upon publication.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Roadwest Automotive Engine & Gearbox through our official customer service channels. We will make reasonable efforts to address your concerns promptly and professionally.